Privacy Notice

Glove Tune ("we", "us") is the data controller for the personal information described in this notice. We provide baseball and softball glove relacing, cleaning, conditioning, and repair services from Rancho Cordova, California. You can reach us at jjtatlow@icloud.com or (916)-869-8565.

• Contact details: name, email address, phone number.
• Account details: login credentials if you create an optional account.
• Booking details: service selected, glove brand/model, lace color preference, delivery method, preferred date, and notes you provide.
• Support messages: anything you send through our contact form or email.
• Technical data: IP address, device and browser information, and basic usage data collected when you browse the site.

• To schedule, confirm, and complete your glove service.
• To send booking confirmations, receipts, reminders, and mail-in instructions.
• To respond to your questions and support requests.
• To keep the site secure and prevent fraud.
• To improve our services and website.

We process your information to perform our contract with you (providing the service you booked), based on our legitimate interests (running, securing, and improving our business), with your consent where required, and to comply with legal obligations (such as tax and accounting records).

• Stripe, our payment processor, for secure checkout, payment processing, and invoicing.
• Service providers that help us run the site, such as hosting, email delivery, and analytics providers.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

We keep your information only as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, it is deleted or anonymised.

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know, delete, and opt out of the sale or sharing of personal information — we do not sell your personal information. To exercise any right, email jjtatlow@icloud.com. We respond within one month.

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your information. Payment details are handled directly by Stripe and never touch our servers.

We use essential cookies to keep the site and sign-in sessions working, and may use analytics cookies to understand how the site is used. You can manage cookies through your browser settings.

We may update this notice from time to time. The "last updated" date above shows the current version.